Contact

Questions about measuring, fabrics or an order in progress. We reply within one working day.

Quicker than emailing

Questions we actually get asked

Do I measure the window or the recess?
Measure the recess opening if the blind will sit inside it, and the area you want covered if it will sit on the wall. Our guide shows both, with the deductions we apply.
What if I measure wrong?
We cut to the numbers you give us, so a mismeasure is not covered by the warranty. Order a swatch pack first — it comes with a paper measuring guide.
Can I return a made-to-measure blind?
Made-to-measure goods are exempt from the standard EU 14-day right of withdrawal because they are produced to your specification. If we make an error, we replace it at no cost.
How long does it take?
Around five working days in production, then shipping. Most EU addresses receive their order within 14 days of ordering.
Are the swatches really free?
Yes. Order as many as you need. We only ask that you use them — fabric reads differently in your own light.
Do you ship outside the EU?
We ship across Europe. For anywhere else, email us before ordering and we will quote the freight.