One Click Blinds Return Policy
At One Click Blinds, we take pride in offering high-quality, custom-made window coverings tailored to your specific needs. Our return policy is designed to ensure customer satisfaction while maintaining the integrity of our custom products. Please review the following guidelines:
Custom-Made Products:
All of our window coverings are custom-made to order. Due to the personalized nature of these products, it is crucial that customers provide accurate measurements. We highly recommend utilizing our professional measuring services to ensure the best fit for your custom window coverings.
Professional Measuring Services:
If you choose to have one of our professional installers take measurements, your order will be insured. This means that if there are any issues with the fit or dimensions of the window coverings, you are eligible for a 100% refund or replacement at no additional cost.
Our professional measuring services are designed to give you peace of mind and guarantee the accuracy of your order.
Customer-Provided Measurements:
Orders placed using measurements provided by the customer are final and cannot be returned or exchanged. It is the customer’s responsibility to ensure the accuracy of the measurements provided.
We strongly advise double-checking your measurements or consulting with a professional to avoid any errors.
Non-Refundable and Non-Exchangeable Orders:
Due to the custom nature of our products, any order placed with measurements provided by the customer is non-refundable and non-exchangeable. This policy helps us maintain the highest standards of quality and personalization for each unique order.
Damage or Defects:
In the rare event that a product arrives damaged or defective, please contact our customer service team within 7 days of receipt. We will work with you to resolve the issue promptly, including offering a replacement or repair if necessary.
Order Changes and Cancellations:
Because each order is custom-made, changes or cancellations must be made within 24 hours of placing the order. After this period, the order will proceed to production and cannot be altered.
Contact Information:
For any questions or concerns regarding your order, please contact our customer service team at (770) 282-0027 or email us at info@oneclickblinds.com. We are here to assist you and ensure your satisfaction with our custom window coverings.
By adhering to these policies, we aim to provide you with the best possible experience and the highest quality custom window fashions. Thank you for choosing One Click Blinds!